Reba, I can't top yours. lol. But I do know that I return over and over to places who provide good customer service.
Why My Online Shopping Will Help You Succeed
I’m kinesthetic. I have to pick something up, turn it over a dozen times before I buy. But five years ago, I began ordering online whenever possible. The reason could help you succeed.
One Saturday during a long run in the Florida midday heat, my heart rate monitor died. If I were twenty five, that would have been no major deal but at fifty-five, it was HUGE. I had a training schedule to keep and me training without a monitor in Central Florida in July was unthinkable.
I have a very small wrist and knew there was only one store in the area that would be most likely to carry one small enough for me, yet performed the functions I needed. So, I bit the bullet and made the 35 mile trek to the big name store.
I was un-greeted at the front door by three associates who were too involved in their personal conversation than to welcome me. I made three laps around the store unable to find the monitors. Finally I went back to the front and interrupted their conversation. They simply said, “in the fitness section”. Of course. What was I thinking?! I must be a moron.
I went back to an empty fitness section to find the monitors locked. I waited for three days… ok, so it was only ten minutes but you get my point. Knowing I would either have to do something or scrub the day’s workout, I went to another department to ask if they could call someone. If she clicked her tongue one more time…
Finally, a snail walked as slowly as he possibly could to the heart rate monitors on the wall. I touched two boxes and said I’d like to see those two. How hard is that? He pulled down the two that were closest to him. I said, “I need the smaller one.” He replied, “Lady, they’re all the same.”
I resisted the urge to kill him and simply touched the box again and repeated, “this is the one I want to see.” He let out a hiss and with great consternation, gave me my Ironman ladies Triathlon heart rate monitor.
This experience with customer-no-service is exactly why I shop online. Buttons don’t cop attitudes, ignore me, or tell me things that just aren’t true. Why is this important to you?
In today’s society of lack of service and ignoring customers, all you have to do is to provide good customer service and you’re a shoe in for success. You can have a pretty good product (like food), but if you provide really GREAT customer service, people will come back again and again.
We’re starving for good customer service. You provide it and you’ll have a waiting list a mile long, no matter what your business. Tomorrow I’m going to give you some tips on how to “do unto others…” in a way that will also bring YOU some really great enjoyment and success. Until then, my best advice for you is to order online!
What was your worst experience with customer service? How did it make you feel? How can you use that to further you toward your own goal? Why not share it here.